Kiddo Australia – Legal Policy Pack

Privacy Policy

Last updated: May 2026

Welcome to Kiddo Australia. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop from our website.

Website: Kiddo Australia

Information We Collect

When you visit or place an order through our website, we may collect:

Full name
Shipping and billing address
Email address
Phone number
Payment information
Order history
Device and browsing information
Cookies and analytics data

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Improve our website and shopping experience
Send updates about your order
Send promotional emails (only if you subscribe)
Prevent fraud and maintain website security

Payment Security

All payments are securely processed through trusted third-party payment providers. Kiddo Australia does not store your full payment details.

Cookies

Our website may use cookies and tracking technologies to improve your browsing experience and marketing performance.

You may disable cookies through your browser settings.

Third-Party Services

We may share necessary information with:

Shipping providers
Payment processors
Marketing and analytics providers
Shopify and related ecommerce services

These providers only receive information required to perform their services.

Data Protection

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access.

Your Rights

You may request access to or correction of your personal information at any time by contacting us.

Contact Us

For privacy-related enquiries, please contact:

Email: kiddoaustralia@yahoo.com

Website: https://kiddoaustralia.com

Terms & Conditions

Last updated: May 2026

By accessing and using Kiddo Australia, you agree to the following Terms & Conditions.

General

Kiddo Australia reserves the right to update or modify these terms at any time without prior notice.

Products & Pricing

We aim to ensure all product descriptions, pricing, and images are accurate. However, occasional errors may occur.

Kiddo Australia reserves the right to:

Correct pricing errors
Cancel incorrect orders
Update product information without notice

Orders

Once an order is placed, you will receive an order confirmation email.

Orders may be cancelled if:

Payment cannot be processed
Items become unavailable
Fraudulent activity is suspected

Shipping

Shipping times are estimates only and may vary due to carrier delays or external circumstances.

Please refer to our Shipping Policy for full details.

Returns & Refunds

Please refer to our Return & Refund Policy for detailed information.

Nothing in these Terms excludes rights available under Australian Consumer Law.

Intellectual Property

All website content including:

Logos
Images
Product descriptions
Branding
Graphics

is the property of Kiddo Australia and may not be copied or used without permission.

Limitation of Liability

Kiddo Australia is not liable for indirect or incidental damages resulting from the use of our website or products.

Governing Law

These Terms & Conditions are governed by the laws of Australia.

Shipping Policy

At Kiddo Australia, we are committed to delivering your order safely and efficiently.

Processing Time

Orders are usually processed within 1–3 business days.

Orders are processed Monday to Friday excluding public holidays.

Shipping Timeframes

Standard Shipping: 3–8 business days Express Shipping: 1–4 business days

Delivery times may vary depending on location and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on order size, weight, and delivery location.

Free shipping promotions may be offered from time to time.

Tracking

Once your order has been dispatched, tracking details will be emailed to you.

Incorrect Addresses

Customers are responsible for ensuring shipping details are accurate.

Kiddo Australia is not responsible for delays or losses caused by incorrect addresses.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of delivery.

Email: [your email address]

Return & Refund Policy

At Kiddo Australia, customer satisfaction is important to us.

This policy operates in accordance with Australian Consumer Law.

Change of Mind Returns

We may accept change-of-mind returns within 14 days of delivery if:

Items are unused
Tags are attached
Items are in original packaging
Proof of purchase is provided

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return unless faulty.

Faulty or Damaged Products

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible.

Customers may be entitled to:

Replacement
Refund
Repair

under Australian Consumer Law.

Refund Processing

Approved refunds will be processed to the original payment method.

Please allow several business days for banks or payment providers to complete the refund.

Contact

Email: [your email address] Website: https://kiddoaustralia.com

FAQ – Kiddo Australia

Where are you based?

Kiddo Australia is proudly Australian owned.

How long does shipping take?

Standard shipping usually takes 3–8 business days.

Express shipping usually takes 1–4 business days.

Do you offer returns?

Yes. Please see our Return & Refund Policy for full details.

How can I track my order?

Tracking information will be emailed once your order is shipped.

What payment methods do you accept?

We accept secure payments through trusted payment providers available at checkout.

How can I contact Kiddo Australia?