Refund policy

Welcome to Kiddo Australia.
We want every family to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and in original condition
• Include original tags and packaging
• Not be damaged, washed, or altered
• Include proof of purchase or order confirmation

For hygiene and safety reasons, some items may not be eligible for return, including:

• Personal care items
• Opened feeding products
• Clearance or final sale items

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider

Shipping costs are generally non-refundable unless the item is faulty or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item and packaging

We will work quickly to resolve the issue with a replacement, store credit, or refund.

Exchange Policy

We currently accept exchanges for size or product issues subject to stock availability.
If the item you want is unavailable, a refund or store credit may be offered instead.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is faulty
• The wrong item was sent
• The product arrived damaged

We recommend using a tracked shipping service, as Kiddo Australia cannot guarantee receipt of returned items without tracking.

Contact Us

For any return or refund enquiries, please contact us through our website:

Kiddo Australia Contact Page

Thank you for shopping with Kiddo Australia — proudly bringing style, comfort, and safety to the next generation.